The IT Infrastructure Library, also known as ITIL, has become the industry standard framework for providing guidance specific to IT service delivery and support processes.
Remedy is the only vendor to provide comprehensive ITIL solutions that are seamlessly integrated and easily adapted to meet unique business requirements.
Remedy's Enhanced ITIL Status
Remedy is the first service desk ever certified as ITIL-compatible. Remedy IT Service Management (ITSM) applications continue to deliver best practice work-level processes and procedures right out-of-the-box for all of the following ITIL processes:
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ITIL Terminology
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Remedy Terminology
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Remedy IT Service Management applications were the first ever certified as ITIL-compatible by Pink Elephant*, the industry's recognized leader for granting ITIL compatibility.
* Pink Elephant is a world leader in IT Service Management education, consulting, conferences and managed services. Headquartered near Toronto, Canada with operations in the U.S. and throughout the Asian-Pacific region, Pink Elephant was the first organization to bring public ITIL education and certification to North America.
® ITIL is a registered trade mark of OGC - the Office of Government Commerce.
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