Everything You Need to Manage the Infrastructure and Enterprise. The INSONA Network Monitored Help Desk Suite supports: Multiple Clients, Customers, and Sites; Network/Enterprise Monitoring tools integrations, automated ticket generation and assignment; fully customizable Service Level Agreement (SLA) tracking and escalation; Order/Provisioning Tracking; Asset Management; Move/Add/Change (MAC) Management; Device drill-down capabilities for sites, devices and assets; People and Availability Management; a Real Time bulletin board (Help Topic Central); completely customizable ticket Resolution Management (Solutions); compatibility with 3rd party Knowledge Bases, TelAlert and e-mail paging systems, Telephony systems (Apropos), Crystal Reports and all network monitoring systems, including: HP, CA, Tivoli, AI Metrics, and MicroMuse NetCool. In addition to all that, the INS Remedy Solution Suite also provides full online ability, context sensitive help, built in reporting, notification and optional fail-over ability with near-real-time High Availability. "This application is user friendly, intuitive, and helps train new users with its guides, prompts, User Information and Tech Notes. It's the first complete solution on Remedy for end-to-end enterprise management and just like Remedy, runs on any platform or database." INSONA Masters IT.